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Privacy Policy

Last Updated: May 4, 2025

Thank you for choosing Calldock ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Voice Agent platform. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Phone numbers: Submitted by website visitors for callbacks.
  • Calendar information: Synced via Google Calendar integration.
  • Account information: Email, name, and login credentials.

1.2 Call and Conversation Data

  • Call recordings and transcripts
  • Call duration, timestamps, and summaries
  • Intent classification

1.3 Technical Data

  • IP address and device/browser information
  • Usage data and interaction metrics

1.4 Training Data

Data you upload for training agents, such as website content, text documents, etc.

2. How We Use Your Information

  • To handle real-time callbacks and conversations
  • To enable meeting scheduling through Google Calendar
  • To classify call intent and trigger workflows (via Zapier)
  • To send summaries and call details via email and Slack
  • To provide analytics and call logs
  • To enhance user experience and platform functionality

3. Data Storage and Security

Calldock stores only essential user data like phone numbers and account details. All call-related data (recordings, transcripts, summaries, intents) is stored with our voice infrastructure provider is GDPR and SOC Type II compliant.

We use best practices to safeguard your data, but no system is 100% secure.

4. Third-Party Integrations

We integrate with:

  • Google Calendar: For scheduling and calendar syncing.
    We do not use data obtained from Google Workspace APIs to train generalized AI or ML models. This includes calendar data accessed through Google Calendar integrations. If any third-party services are used (e.g., voice infrastructure), we ensure they comply with the same principles.
  • Slack: For sending call summaries and alerts
  • Zapier: For triggering custom workflows

These services may access your data based on your use of the integration. Please refer to their respective privacy policies.

5. Data Sharing

We may share data with:

  • Service Providers: Including voice infrastructure partners
  • Third-party Integrations: As authorized by you
  • Legal Authorities: When required by law or legal processes

We do not sell your personal information.

6. Your Rights

You may have the right to:

  • Access your personal data
  • Request corrections or deletions
  • Restrict or object to processing
  • Receive a copy of your data (portability)

To exercise these rights, contact us at support@calldock.co.

7. Cookies and Tracking

We may use cookies and similar technologies to track user behavior and improve experience. You can manage cookie preferences in your browser settings.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated date. Continued use of the service after updates constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Email: support@calldock.co